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Contact and questions
Frequently asked questions
Where is BaneGaarden located and how is transportation to the location?
BaneGaarden is located between Sydhavnen and Vesterbro in Jernbanebyen, 10 min. from Carlsberg Station and Enghave Plads metro station. If you are on bike/pedestrian you can access BaneGaarden via the tunnel under the rails from Enghavevej, and if you are by car you drive via Otto Busses Vej and can park in front of CPH Village, which is our neighbor (paid parking).
Can I get a refund or change the date?
We do not refund or change tickets. If you are unable to attend, you can try to get rid of your ticket on the event pages on Facebook. You can read more in our terms and conditions.
Where do I find my tickets?
You will not receive tickets by email, but simply say the email address you ordered the tickets with when you arrive. You will receive an order confirmation by email.
Can I bring my dog?
You are allowed to bring your dog outside on the site.
Can I eat the food I brought with me?
Don't. Leave your packed lunch at home and buy food and drinks at the bar.
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